Most frequently Q & A Why phone case arrived, but no fit in my phone?We have this issue happened. Make sure you select correct model case. For instance, iPhone 13 Pro case does not fit iPhone 13. If you are not sure what is your iPhone model. Please go to Settings > General > About, you can see "Model Name: iPhone 13 Pro".Does strips or case broken need replacement?Yes, we're offer free replacement within 30 days purchased. Customer needs provide pictures and need replacement part to us. Please contact our team. We will reply within 24 hour. We will be arranging replacement and resolve an issue asap. All the defective products info will pass on our production and quality control team. Detachable Adjustable Strap The shoulder strap is adjustable to customize the length for your perfect fit, and keeps your iPhone around without losing and let your hands free. Strap detaches easily to convert into a stand-alone cell phone case. Strap Length & Width:Total Length: 20-40 inchesWidth: 0.75 inchesBecause it is measured manually, there will be slight error. Built-in four-corner strap holes Unique built-in four-corner strap holes design could reduce the damage risks of accidental falls and give you more choices of wearing styles. Camera & Screen Guard Raised edges around the camera and screen, preventing your lens and screen from scratching.